Complete load space is dedicated to a specific customer only. The customer is responsible for packaging the items in accordance with freight standards using boxes, pallets or crates. The base level is loading bay service, which requires the customer to load and unload the items into and out of the vehicle. The freight company is solely responsible for transporting the goods through the established hub-and-spoke network system used for freight transport. Optional "extra" services, such as tail-lift loading/unloading, indoor collection, and residential services are available for an additional fee.